call centre to be staffed by 560 Agents will be
set up to allow handling the calls through
desktop PC’s. 360 Agents will be dedicated for
inbound calls and 200 agents will be dedicated
for outbound calls. Call Centre will be deployed
over two sites where in the central site
) would have 70% of the agents and the remote
) will have 30% of the total number of agents.
there will be 252 Inbound Agents and 108
outbound agents and in
there will be 140 inbound agents and 60 outbound
Cisco is proposing a distributed call control over 3 cities (Islamabad, Karachi and Lahore) in Pakistan where a centralized Call Manager cluster will be located in each city. All telephony services in the small offices in each city will be controlled by the city Call Manager cluster. Cisco Call manager cluster in each will have intercluster communication and connectivity to all other Clusters in Pakistan over gatekeeper communication that will ensure complete dial plan integrity and call control distribution as well as address translation and admission control.
has recently conducted an exhaustive and rigorous
on-hand training on IPCC (IP Based Contact
Centre) AT NETS. The Training was conducted
by Marco, Cisco Certified Trainer on IPCC
Based Customer Support
Engineers is commited to using the feedback
we receive from customers like
you to continually refine and improve National
Engineers customer service, as well as our
ordering process. To Further this effort,
we are launching a new initiative- "Web
Base Customer Support."