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CALL CENTRE

A call centre to be staffed by 560 Agents will be set up to allow  handling the calls through desktop PC’s. 360 Agents will be dedicated for inbound calls and 200 agents will be dedicated for outbound calls. Call Centre will be deployed over two sites where in the central site     ( Lahore ) would have 70% of the agents and the remote site            ( Karachi ) will have 30% of the total number of agents. Therefore, in Lahore there will be 252 Inbound Agents and 108 outbound agents and in Karachi there will be 140 inbound agents and 60 outbound agents.


IP TELEPHONY
Cisco is proposing a distributed call control over 3 cities (Islamabad, Karachi and Lahore) in Pakistan where a centralized Call Manager cluster will be located in each city. All telephony services in the small offices in each city will be controlled by the city Call Manager cluster. Cisco Call manager cluster in each will have intercluster communication and connectivity to all other Clusters in Pakistan over gatekeeper communication that will ensure complete dial plan integrity and call control distribution as well as address translation and admission control.


ENTERPRISE DATA NETWORK

Forty Four remote locations are connected through Wireless Radios and backed by DSL/VPDN connections for the Last-Miles & to add high resilience to the design. Inter-City traffic will be transported over hybrid Frame-Relay & ATM Backbone.

WaridNet’s locations will be establishing a site-to-site VPN. The site-site VPN connections to the central site by using Cisco VPN/Security boxes having 3DES encryption. Mobile users accessing from outside Warid’s network will require a VPN client for the establishment of a secure tunnel. QoS over CYBERNET Backbone will be ensured by using ATM & Frame-Relay PVC.
Also in order to ensure self-healing routing paths high redundancy has been injected to all WaridNET locations with minimum impact on the CAPEX. Except for Lahore all the Cities will connect to Warid Telecom LDI/LL Network. At Lahore all local sites will aggregate at WaridNET Central Site & will also be backed by xDSL/ISDN/VPDN.



 NE Completed the Cisco IP Communication Certification 

National Engineers has become only the first IP Communications certified Cisco Partner in the country. A team of trained and motivated Engineers is more equipped to Design, Implement, Support and optimize the customer networks.

• IP Core for World Call LDI is successfully completed 

• Global Telecom Contracted NE for its IP Core of LDI network

WiseCom is the LDI venture of Global Telecom. NE secured the contract of laying the IP core and integrating with third party softswitch and Media Gateways. 3 x Cisco 7609 in Core and 11 x 7206 are to be deployed in the remote Cities.


IPCC TRAINING

NE has recently conducted an exhaustive and rigorous on-hand training on IPCC (IP Based Contact Centre) AT NETS.  The Training was conducted by Marco, Cisco Certified Trainer on IPCC from Austria. 




Web Based Customer Support 

National Engineers is commited to using the feedback we receive from customers like you to continually refine and improve National Engineers customer service, as well as our ordering process. To Further this effort, we are launching a new initiative- "Web Base Customer Support."



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